Latest News

This section aims to provide you with the latest news, events, opinions and updates on European fuel poverty issues and vulnerable consumers; and energy efficiency in general. Get informed and keep abreast of the latest news and leading initiatives.

EU Sustainable Energy week gets SMART-UP

EU Sustainable Energy week gets SMART-UP

The SMART-UP consortium gathered in Brussels in the first week of June to take part in EU Sustainable Energy Week, Europe’s most important conference on energy efficiency and renewables. Organised by the European Commission (Directorate-General for Energy and EASME), this year’s event focused on ‘leading the clean energy transition’, with 2500 participants registered to attend over 60 sessions. On 5 June SMART-UP representative Marina Varvesi joined a panel of experts to present the project to around 100 stakeholders at an ‘Active Consumer – Vulnerable Consumer’ session organised jointly with ENTSO-E. The panel, which also included Theresa Griffin MEP; Susanne Nies, Strategy and Communications Manager, ENTSO-E; Marie-Pierre Fauconnier, Vice President, CEER; Elizabeth Errington, Senior Policy Researcher, Citizen’s Advice; and Slavica Robić, Executive Director, DOOR; explored some of the issues around encouraging consumers to be active in the energy market as well as ensuring that vulnerable consumers are also supported, with a particular focus on the new Clean Energy for all Europeans Package. On 6th June, project representative Aniol Esquerra Alsius led an energy talk within the EUSEW Networking Village, presenting some of the experiences and lessons learned from project delivery and facilitating questions and discussion. Many other stakeholders visited the SMART-UP stand within the village to look at some of the training materials, reports and other resources that the project produced. SMART-UP would like to thank EU Sustainable Energy Week for the opportunity to showcase the project at such a successful event. For more information visit

SMART-UP at EU Sustainable Energy Week 2018 – Supporting vulnerable energy consumers in a smart meter world

Smart Meters are the next generation of energy meters, able to provide information on energy usage directly to suppliers, leading to an end to estimated billing as well as providing the opportunity for the consumer to have greater understanding and control of their energy use behaviours. Although the individual deployment strategies for smart meter rollout among EU Member States vary, all share the common challenge of ensuring that vulnerable consumers achieve the same benefits of smart metering as other consumers. It is clear that those who are able to understand and interpret the information available via smart meters and accompanying tools such as an In Home Display are more likely to achieve energy savings and also engage with new products and services that become available. To address these challenges the SMART-UP project has been working in France, Spain, Italy, Malta and the UK to support vulnerable energy consumers to learn more about their smart meters and energy use at home. Funded by the EU Horizon 2020 Research and Innovation Fund, the project has been training frontline workers so they are able to provide advice to vulnerable consumers in their respective countries, and then monitoring the impact of that advice on energy consumption and energy behaviour. Join us at this EU Sustainable Energy Week where there will be a number of opportunities to learn more about the project. Active Consumer – Vulnerable Consumer Date: Tuesday 5 June, 2:00 – 3:30pm, Brussels ENTSO-E, National Energy Action and the Florence School of Regulation The Clean Energy for all Europeans package rightly emphasises the need to put consumers at the centre of the...

Latest findings on national awareness of smart meters and their impact on households from Smart energy outlook

The latest Smart Energy Outlook has found that 97% of the British public are now aware of smart meters. The report, published on Friday 4 August by Smart Energy GB, found that almost half (49%) of those in GB who don’t yet have a smart meter would like to have one installed in the next six months. Smart meters were found to be an important motivator of behaviour change and reducing energy waste in homes. Eight in 10 (80%) of people surveyed with smart meters said they had taken steps to reduce their energy use, and over two-thirds (68%) said they feel more conscious about their energy use. The full article can be found here:...

Second Smart-Up Newsletter

Welcome to the second edition of SMART-UP News. This newsletter is for those already working on SMART-UP and anyone who’s interested in learning more about the project. Over coming editions we will provide you with tips on how you can engage households with their smart meter and IHD and activities, events and publications to help you keep up to date with smart meter news in the UK. Download...


A handbook presenting various case studies and best practices on how to overcome energy poverty was recently published by the office of Tamás Meszerics (Member of the European Parliament) via The Greens/EFA group of the European Parliament. The document can be downloaded by clicking the link below:...

Italian press releases published by AISFOR

Energia su misura: come far scegliere alle famiglie efficientamento e risparmio Green BIZ (04 luglio 2016) PROGETTO: USMARTCONSUMER – Rapporto Annuale Efficienza Energetica (RAEE) 2016 dell’ENEA (24 giugno 2016) – @SMART-UP Il progetto europeo SMART-UP – Rapporto Annuale Efficienza Energetica (RAEE) 2016 dell’ENEA (24 giugno 2016) – @SMART-UP A Teramo il convegno finale del progetto Enact sull’Energy Auditor – Canale Energia (20 giugno 2016) – @ENACT Giulianova. Enact Energy Auditor – L’opinionista (20 giugno 2016) – @ENACT L’energy auditor: una figura che ci aiuterà a risparmiare sui costi energetici, formata grazie al progetto Enact – Provincia Termo (20 giugno 2016) – @ENACT Conferenza finale Enact Audit energetici – Ordine Ingegneri di Teramo (20 giugno 2016) @ENACT Conferenza finale Enact – Collegio Geometri Teramo (10 giugno 2016) – @ENACT Cervetri, Smart-Up per i consumatori vulnerabili: al via il primo corso per operatori (14 aprile 2016) @SMART-UP Domani a Cerveteri primo corso per operatori del progetto SMART UP – (13 aprile 2016) @SMART-UP Povertà energetica, se ne parla in un seminario a Cerveteri –  Civionline (12 aprile 2016) @SMART-UP Efficienza energetica: un’opportunità di formazione gratuita dall’Europa – Donne in affari (8 aprile 2016) @ENACT Marina Varvesi su Enact Energy Auditor – Video intervista per Canale Energia su You Tube (7 aprile 2016) @ENACT Energy Auditor: un’opportunità di specializzarsi dall’Europa – Canale Energia (7 aprile 2016) @ENACT Agena Teramo: formazione per una nuova figura nel campo energetico – InAbruzzo (4 aprile 2016) @ENACT Un corso gratuito di Agena per professionisti dell’energia – Il Centro (1 aprile 2016) @ENACT Rete Renael: Energy Auditor e Convegno Energy Med – Regione Abruzzo (1 aprile 2016) @ENACT Agena forma i nuovi professionisti dell’energia –  L’Opinionista (30 marzo 2016) @ENACT Teramo, in partenza un nuovo corso...
SMART-UP at the 8th Citizens’ Energy Forum – February 23rd and 24th, 2016

SMART-UP at the 8th Citizens’ Energy Forum – February 23rd and 24th, 2016

The 8th Citizens’ Energy Forum was held in London on February 23 – 24, 2016. The first edition of the Citizens’ Energy Forum was established by the European Commission in 2007 and since then, the Forum meets on an annual basis in London. The aim of the Forum is to create competitive, energy-efficient and fair retail markets for consumers. Several Working Groups have been established to focus on issues raised in the Forum, covering topics such as vulnerable consumers, price transparency, and consumers as energy market agents. In 2016, “the overall aim of the Forum is to explore consumers’ perspective and role in a competitive, ‘smart’, energy-efficient and fair energy retail market. This year’s meeting will in particular discuss the role and situation of consumers in a socially responsible and inclusive Energy Union, and forthcoming Commission proposals on a new market design for retail electricity and gas markets. The speed at which energy markets are developing is unprecedented, and consumers need a better understanding of how these markets operate. Commission proposals under its Energy Union strategy will seek a market design that delivers a New Deal for energy consumers through their empowerment and improved opportunities for participation in energy markets. One key goal in this respect will be to improve the situation for vulnerable consumers and those facing energy poverty against a backdrop of rising energy bills and stagnating or even falling household incomes. These aims are not new, but our efforts need to be intensified to achieve the optimal outcome for all household consumers.” The SMART-UP project was presented at the FORUM through the poster, roll-up and the...
Key findings of the ‘Energy poverty and vulnerable consumers across the EU’ policy report

Key findings of the ‘Energy poverty and vulnerable consumers across the EU’ policy report

INSIGHT_E has recently (May 2015) published a policy report titled “Energy poverty and vulnerable consumers in the energy sector across the EU” which provides a comprehensive analysis of policies and measures across the 28 EU Member States titles . This report is based on bilateral discussions with energy poverty stakeholders (academics, government or public administration officials, various practitioners) across the Member States. The key findings include: Key findings: definitions Definitions used for vulnerable consumers vary significantly across Member States, reflecting differences in problem identification and in approaches to action. Less than a third of Member States explicitly recognise concepts of energy poverty. Those that do see it as a linked yet distinctive problem from vulnerable consumer protection. Key findings: measures Financial interventions are a crucial means of short-term protection for vulnerable consumers. Many Member States use the social welfare system to both identify recipients of support and distribute payments. Enhanced targeting of energy-poor needs to be balanced against administrative complexity. Additional consumer protection measures focus on vulnerable consumer protection, and are dominated by disconnection protection. This category also has a diverse set of measures, primarily coordinated by regulators and energy supply companies. Many measures e.g. billing information, codes of conduct, debt protection are often most prevalent in strongly liberalised markets. Energy efficiency measures, particularly those focusing on building retrofit, are a key part of a strategy to address energy poverty. There is considerable scope for increased targeting of such measures, although this requires an understanding of which are the energypoor households. There are a wide range of approaches to implementation e.g. funding source, extent of targeting, implementing body. Such factors need to be considered in view...

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